Missing my data

[shahbaz_7972]

• Please fix all my data and slow me to access now because I'm stuck over here and need to my that pdf. Not being access

[S. S]

Hi @shahbaz_7972,

Hope you are doing well.  Sorry for your experience with Adobe Scan.

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in - https://adobe.ly/4mCRMMR)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
3. Are all the scanned files missing, or only some files? 
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Please share the above answers so we can speed up the investigation process.

Also, would you mind checking on the Adobe Cloud Storage portal if the files are available there or not: https://adobe.ly/4jsAM9q, and going to the Scan folder.

Look forward to hearing from you.

Regards,
Souvik.