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Mobile theft incident

New Here ,
May 01, 2023 May 01, 2023

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I lost my mobile and want to delete my documents or logout from my previous device. How to do it?

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correct answers 1 Correct answer

Adobe Employee , May 01, 2023 May 01, 2023

Hi @krishna29676007xmwj,

 

Hope you are doing well. Per the description, you want to erase all your data from your phone. 

 

What you can do is, reset your Adobe account password to safeguard your data and files.

 

You can learn how to do it here: Learn how to reset a forgotten password or change your existing passwords. (adobe.com)

 

Since Adobe Scan is a cloud-based service, no files are stored on your internal storage until you manually do so. Once the password is reset, the application logs

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi @krishna29676007xmwj,

 

Hope you are doing well. Per the description, you want to erase all your data from your phone. 

 

What you can do is, reset your Adobe account password to safeguard your data and files.

 

You can learn how to do it here: Learn how to reset a forgotten password or change your existing passwords. (adobe.com)

 

Since Adobe Scan is a cloud-based service, no files are stored on your internal storage until you manually do so. Once the password is reset, the application logs out automatically, thus, keeping your files safe.

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
May 03, 2023 May 03, 2023

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Thank you so much, Souvik!

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