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My cell phone shuts down when i open adobe scan

New Here ,
Nov 21, 2021 Nov 21, 2021

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Every time I try to scan a document with adobe scan, my cell phone shuts down.  Even if it is charged at fifty percent.  I'm afraid my cellphone will crash totally.  I have a Galaxy s7 with Android 8.

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Android , Crash or freeze

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi @Iris21866519o3hh 

 

Hope you are doing well. 

As mentioned above that your phone shuts down while trying to scan from the Adobe Scan application. Would you mind sharing a few details to understand the issue better?

1. If possible, could you share the video of the issue?

2. Application version?

 

Kindly check if the application is updated to the latest version.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Nov 29, 2021 Nov 29, 2021

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No! The problem was not solved! My cell phone crashes and shuts down even on 50% battary when i try to scan a document. I don't know what to do. I use galaxy s7. Before i used your scanner i used another scan that was great but they started to take money and i can't afford it

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