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My Scans disappeared

New Here ,
Jan 09, 2023 Jan 09, 2023

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I made some Scans on the adobe scan app on December 14th 2022 and previous ones but I can't find any scans on the App anymore, is there any way to retrieve them?

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iOS , Manage scanned documents

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Rahel27858687uoft,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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