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My scans from 2 months back have disappered

New Here ,
Feb 04, 2023 Feb 04, 2023

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The one time I used adobe scanner to scan my documents, it seems that all my scans have disappeared!! I was better of using my good old camscanner app which still has old scans from years ago. I see that a lot of people are facing this issue. Not sure if I will ever get those scans back. 

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Adobe Employee ,
Feb 09, 2023 Feb 09, 2023

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Hi @Dimple28262211s636,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue? Scan Android, Scan iOS, DC web? 
  3. Are  all the scanned files missing or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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