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Not able to copy to device

New Here ,
Feb 18, 2021 Feb 18, 2021

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I am not able to copy my pdf files to my device. It always shows an error occurred. When I open the file on device it can not be opened because the file format is not supported

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Explorer ,
Mar 03, 2021 Mar 03, 2021

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Hi Onkar123,

 

It seems like a file-specific issue, the file is not downloaded on your system. Here I would like to know few details for a better understanding.

  1. Are you facing the same issue with all the files?
  2. What is the version of your OS and application?

 

Please try to save your file in Adobe Document Cloud, and then try to open it via the application. You can sync your files to Adobe Document Cloud and get instant access across desktop, mobile, and web.

For your reference: https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html

 

https://www.adobe.com/devnet-docs/adobescan/android/en/findingfiles.html#copy-files-to-devicehttps://www.adobe.com/devnet-docs/adobescan/android/en/findingfiles.html#copy-files-to-device 

 

Hope this helps. Please let me know if this works.

 

Regards

Ria

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