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Not able to save scanned documents in Google Drive through mobile data

Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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I am not able to copy the document through the document to G-drive using mobile data. Everytime the app is requesting for wifi connection.

 

Note: I have already selected settings to use mobile data

 

How to overcome this issue?

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Manage scanned documents , Save files , Share scanned document

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correct answers 1 Correct answer

Community Expert , Oct 26, 2022 Oct 26, 2022

+++ EDITE REPLY 

 

I forgot to ask if you are also using Google Drive as a separate Android app.

 

I  checked the Adobe Scan app  and it doesn't have any settings that control metered connections on its own but the Google Drive app does.

 

And altgough Adobe Scan app does have hidden permissions to access WiFi or the cellular data networks, the app itself doesn't have a modifiable  setting that can interfere with the behavior that you've observed, but the Google Drive app does.

 

This issue is n

...

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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is this happening in an iOS device?

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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No.. It's happening in Android Phone.

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Are you also saving those scanned document to the Creative Cloud(CC) using the CC app on your Android device?

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Community Beginner ,
Oct 25, 2022 Oct 25, 2022

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The documents are auto saved in CC cloud through the adobe scan app.

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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Strange...

 

+++EDITED REPLY

 

I think this may be a setting in your Android device; something along the lines of metered connection restriction.

 

If that would be true, I would look into bandwidth caps that are sometimes imposed by the carrier or your current data plan.

 

However, I am checking out something else on my device and will post back with a better answer.

 

It seems as if the app is choosing what connection service type to use on its own.

 

 

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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+++ EDITE REPLY 

 

I forgot to ask if you are also using Google Drive as a separate Android app.

 

I  checked the Adobe Scan app  and it doesn't have any settings that control metered connections on its own but the Google Drive app does.

 

And altgough Adobe Scan app does have hidden permissions to access WiFi or the cellular data networks, the app itself doesn't have a modifiable  setting that can interfere with the behavior that you've observed, but the Google Drive app does.

 

This issue is not from the Adobe Scan app.

 

You've asked a question in the Adobe Scan support forum that pertains to a feature of the Google Drive app and it could've been answered for you in the Google Drive support forums.

 

 But anyway, with your Google Drive app opened go to settings and disable "Transfer files only over Wi-Fi".

 

 

 

 

 

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Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Thank you for resolving my issue. I appreciate your support.

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Community Expert ,
Oct 26, 2022 Oct 26, 2022

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You're very welcome.

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