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Jonathan Segar
New Here ,
Jun 02, 2017 Jun 02, 2017

Tried to download Scan. Get message saying 'Cannot download, this app is not compatible with your device'

Device is iPhone 5 running iOS 10.3.2

Cant find out why

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Mig31 Adobe Employee
Adobe Employee ,
Jun 02, 2017 Jun 02, 2017

Hi Jonathan ,

We are sorry that you Cannot download Scan app on your iPhone 5.

We only support 64-bit devices.

Please see list supported devices.

Devices.png

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janet308
New Here ,
Sep 16, 2017 Sep 16, 2017

I have same question only software has been updated to 10.3.3 and I have a 5c. So I guess only a 5s works, right?

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Steven_Yen Adobe Employee
Adobe Employee ,
Sep 19, 2017 Sep 19, 2017
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In Response To janet308

Dear Customer,

We are sorry that you Cannot download Scan app on your iPhone 5c.  I guess your iPhone 5c only supports 32-bit that is why you can't download it.

Thanks for sharing the info.

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