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OCR funktioniert nicht: dauerhaft „warten auf ocr“

New Here ,
Jul 28, 2022 Jul 28, 2022

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In some scanned book pages on ios, with no visible difference to why, ocr is not working. After scanning and upload it starts the recognition but fails to finish it. Now there is a crossed out cloud and it says (in german) "warten auf ocr" (as seen in the attached file). After a while this disappears but no recognition has taken place. Since I can detect no difference to documents where it is working, I am stuck

any help would be greatly appreciated 

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iOS , OCR

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Adobe Employee ,
Jul 31, 2022 Jul 31, 2022

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Hello Johannes,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

From the screenshot attached, please provide the additional information:

1. Are you connected to the internet? If yes, are you using any VPN?

2. Do you have storage space left in your Adobe Cloud Storage?

 

Because the screenshot depicts that the application is unable to upload the file to the cloud to carry out a complete OCR.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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