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Older scan files suddenly went missing in the APP

New Here ,
Nov 17, 2017 Nov 17, 2017

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Hi, I started using this App to scan my documents a few months ago. All of the suddenly, when i launch the app last week, i realized all my older files are all gone. The only remaining files are those that i scanned a few weeks ago. Can anyone please help? Many thanks!

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correct answers 1 Correct answer

Adobe Employee , Nov 27, 2017 Nov 27, 2017

Hi Hr,

As mentioned above, that you have lost the older files that you have saved in the app. Do you see the files that you have scanned recently?

Would suggest you to please try the troubleshooting steps suggested in the forum thread- Adobe Scan Files Mysteriously Gone

where similar issue has been addressed and resolved.

Let us know if it doesn't help.

Regards,

Akanchha

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Hi Hr,

As mentioned above, that you have lost the older files that you have saved in the app. Do you see the files that you have scanned recently?

Would suggest you to please try the troubleshooting steps suggested in the forum thread- Adobe Scan Files Mysteriously Gone

where similar issue has been addressed and resolved.

Let us know if it doesn't help.

Regards,

Akanchha

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