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Opportunity to recover documents deleted from the application

New Here ,
Sep 08, 2018 Sep 08, 2018

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I scanned documents, then downloaded them to the computer and removed it from the program on my iPhone (at the end of July - early August). Then there was a system failure with the file system, and these documents was lost. I really hope that you have the opportunity to recover deleted from me from the application Adone Scan, for me they are very important. In advance thanks for the answer.

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2018 Sep 14, 2018

Hi Yagnyukova.marina,

Sorry for the delay in response.

Adobe Scan files are saved automatically in the Document Cloud.

As you have mentioned above, you have already deleted files from the Adobe Scan application on your mobile.

That would have deleted the file from the Document Cloud as well.

However, you may try once to look for them online here https://cloud.acrobat.com/.

Once you open the link, sign in with your Adobe ID and the password that you use for Adobe Scan application.

Then go to Files > Do

...

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Adobe Employee ,
Sep 14, 2018 Sep 14, 2018

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Hi Yagnyukova.marina,

Sorry for the delay in response.

Adobe Scan files are saved automatically in the Document Cloud.

As you have mentioned above, you have already deleted files from the Adobe Scan application on your mobile.

That would have deleted the file from the Document Cloud as well.

However, you may try once to look for them online here https://cloud.acrobat.com/.

Once you open the link, sign in with your Adobe ID and the password that you use for Adobe Scan application.

Then go to Files > Document Cloud > Adobe Scan folder.

Check if you can find the files there.

If the files are deleted from Document Cloud, then it is not possible to recover those files.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Option not showing

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi @Saurav35811478r4u9,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Changed phones lost app & documents

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