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OTP for verification

New Here ,
Jul 23, 2023 Jul 23, 2023

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While signing in to Adobe Lightroom using phone number, is the OTP sent from AD/AX - SPHEEN? Seems a little suspicious because of the plethora of grammatical errors in the message. Also, the successful login message/ successful linking of account message is coming from a different number. 

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Adobe Employee ,
Jul 30, 2023 Jul 30, 2023

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Hi @IlluminatiILM,

 

Hope you are doing well. Thank you for writing in!

 

If you feel suspicious, try other verification methods like OTP via Email.

 

Also, you can try logging in to: https://account.adobe.com/profile/ to remove your cell number and re-add it. If the verification code arrives with the same prefix, you can relax and use the codes from the carrier to authorize your log in.

 

Hope this helps.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Jul 09, 2024 Jul 09, 2024

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