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Password-protected file that I can't open

New Here ,
Aug 19, 2023 Aug 19, 2023

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One of my scan files is password-protected although I don't recall setting a password for it. I have unsuccessfully tried several passwords to open it. I also tried setting a new password on this Adobe account in case the new password would open the account, but it didn't work. I bought a subscription to Adobe Premium naively thinking I could remove the password as a paid user, but I can't remove the password without entering it first, so I'm disappointed to spend money when I didn't need to.

 

Is there anything else I can do to open this PDF? After looking at this similar post, I tried to enter the file name as a password, but that didn't work either. Thanks for your help.

TOPICS
iOS , Manage scanned documents , PDF forms

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Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

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Hi @April31775,

 

Hope you are doing well. Thank you for writing in!

 

Adobe Scan, by default, does not apply any password to PDFs created using it unless manually done.

 

In this case, I fear you would need to re-create the document to access it.

 

Hope this clarifies your question.

 

-Souvik

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