• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
9

Password-protected file that I can't open

New Here ,
Aug 19, 2023 Aug 19, 2023

Copy link to clipboard

Copied

One of my scan files is password-protected although I don't recall setting a password for it. I have unsuccessfully tried several passwords to open it. I also tried setting a new password on this Adobe account in case the new password would open the account, but it didn't work. I bought a subscription to Adobe Premium naively thinking I could remove the password as a paid user, but I can't remove the password without entering it first, so I'm disappointed to spend money when I didn't need to.

 

Is there anything else I can do to open this PDF? After looking at this similar post, I tried to enter the file name as a password, but that didn't work either. Thanks for your help.

TOPICS
iOS , Manage scanned documents , PDF forms

Views

118

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

Copy link to clipboard

Copied

LATEST

Hi @April31775,

 

Hope you are doing well. Thank you for writing in!

 

Adobe Scan, by default, does not apply any password to PDFs created using it unless manually done.

 

In this case, I fear you would need to re-create the document to access it.

 

Hope this clarifies your question.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines