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PDF files uploaded to acrobat.adobe.com not visible on Adobe Scan App

New Here ,
Oct 11, 2022 Oct 11, 2022

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Am intend to migrate from the CamScanner application to Adobe Scan app as the former has vulnerabilities. I have downloaded all the documents from the CamScanner website as PDFs - one file at a time. I have uploaded these files to https://acrobat.adobe.com and are visible under "Your Files"

 

I tried to move these manually uploaded files into the "Your Files" > "Adobe Scan" folder on https://acrobat.adobe.com and try to re-login into Adobe Scan App on my iPhone, but still, the files are not visible.

 

I moved all the files from "Your Files" > "Adobe Scan" to the "Your Files" folder and try to re-login into Adobe Scan App on my iPhone and the file list was empty.

 

I moved selected files that were scanned by the Adobe Scan application from iPhone from "Your Files" to "Your Files" > "Adobe Scan" folder and try to re-login into Adobe Scan App on iPhone and the selected files were visible. 

 

This implies that Adobe Scan App is unable to read those files that were manually uploaded from the Computer to the "Your Files" or "Your Files" > "Adobe Scan" folder. Adobe Scan is a free product and not much help is available from customer support. 

 

if anyone in this community has a solution, please let me know else, I continue to use the vulnerable application called "CamScanner" and do not think about moving into "Adobe Scan" due to this limitation.

 

 

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iOS , Save files

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hello @Shaheer26541354ctbz 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please help us with a few details to understand the issue better?

1. Application version.

2. Device name and version.

3. Since when are you experiencing this issue?

4. Screen recording of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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New Here ,
Oct 14, 2022 Oct 14, 2022

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HI Krutika, 

 

Please find the information below 

 

1. Application version. > 22.10.03

2. Device name and version. > iPhone 12 Prox Max - iOS - 16.0

3. Since when are you experiencing this issue? > am new to Adobe Scan and am experiencing this issue from 12-oct-2022, from the day I have downloaded and installed Adobe Scan on my phone. I did reach out to Adobe Support and they mentioned Adobe Scan is a Eodn of Life product with limited support and guided me to open a query in Communities

4. Screen recording of the workflow you're doing. > You can drop me an email and I will send you screen recording to your official adobe address.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Shaheer26541354ctbz,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Are all the scanned files missing, or only some files? 

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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