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PDF Scanner App Unable to email

New Here ,
Sep 08, 2021 Sep 08, 2021

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I can no longer email out of the Adobe PDF scanner. I've tried logging out, deleting the app and re-downloading it.

I tried downloading Acrobat, opening it there and emailing from there but email is also not an option for Acrobat.

I've been emailing out of the PDF scanner for a year now, what changed? 
Adobe seems to have a lot of glitches for how expensive it is and I've been paying Adobe for 10+ years now. It would be great to have a solution here. 
I'm using IOS iPhone. 

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Share scanned document

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi @eyethinkyourbeautiful 

 

Hope you are doing well.

Sorry to hear about the trouble you are facing. As you have mentioned that you are unable to share scanned PDFs from Adobe Scan. Would you mind sharing some details to understand the issue better?

1. Could you share the exact steps you are trying to send out the scans?

2. Is the issue coming while sharing via email or is it with any other application too?

3. Please provide the version of the iOS and Adobe Scan.

4. If possible, please share some screenshots of the issue.

 

Also, take the backup of all the scans and update Adobe Scan to the latest version then check if you are able to send the scans.

 

Looking for to hearing back from you.

 

Thanks,

Harsh 

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New Here ,
Sep 20, 2021 Sep 20, 2021

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When I try to share via share a link or email which produces a link, users are unable to open the link. User received a 403 Forbidden Access to this resource is denied  webpage. I am using iPhone 12 with OS version 14.8 

 

thanks

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am having the exact same problem and getting the same error. I spent an hour on chat with adobe (Complete waste of time). I have used adobe scan a thousand times this way. Don't understand why all of the sudden it isn't working. Any help would be much appreciated.

 

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Log in to your document cloud from a web browser and click Copy Shared Link from the three-dot menu next to the file, this will copy a working link. It's a little different from the link the app is currently sending, this was broken after the last update. This won't help you share new documents from the app, but it will get you a good link for the files already shared. Hopefully they fix it soon.

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Sep 23, 2021 Sep 23, 2021

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LATEST

 

Hi All, 

 

Hope you are doing well.

 

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? There was an outage at our end and that is fixed now. If you are still facing the issue, we need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.
    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Regards

Ria

 

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