• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with accessing my previously saved files

Community Beginner ,
Jan 08, 2022 Jan 08, 2022

Copy link to clipboard

Copied

I reinstalled the adobescan app and logged into my account but I am having an issue with accessing or even opening of previously saved files. 

Help me what to do 

 

 

 

 

TOPICS
Android , Feature request

Views

327

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Jan 10, 2022 Jan 10, 2022

Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

 

Is it like with time all files could be accessed?

 

Thanks

Monika

 

 

 

Votes

Translate

Translate
Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

Hi @Monika_14 

 

Would you mind sharing a few details to understand the issue better?

1. Is there some error while opening the PDFs?

2. Application version?

3. Is it happening with all the PDFs or with a few specific.

 

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

 

Is it like with time all files could be accessed?

 

Thanks

Monika

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

Copy link to clipboard

Copied

Hi Monika,

 

As Adobe scan saves files on document cloud storage by default, so it takes a little time to load files depending upon the internet speed. Could you confirm if you can now access all the files or not?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 13, 2022 Jan 13, 2022

Copy link to clipboard

Copied

LATEST

Hi

I guess yes I will have the access now.

Thank you for the help:)

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines