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Problems with downloading Adobe Scan on iphone6

New Here ,
Oct 04, 2021 Oct 04, 2021

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I have an Iphone 6 with software 12.5.5 and i had adobe scan downloaded onto the phone. Now when I try to open the app it tells me it is not possible to download it - i don't know what happened. Can i get Adobe scan back on my phone?

 

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Oct 05, 2021 Oct 05, 2021

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Hi,

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Could you share the workflow you are using?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. Please double check the app can only be installed on 64-bit devices with iOS 10.0 and later.

Note: Ensure you are connected to the internet.

For more help refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html#errors-and-issues

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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