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Receipt Images Showing Up As Blank

New Here ,
May 19, 2023 May 19, 2023

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I was uploading new receipts to a previously saved PDF and now my receipts are showing up as blank white pages. Please help! 

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iOS , Manage scanned documents , OCR

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Adobe Employee ,
May 20, 2023 May 20, 2023

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Hi @Michael23542456duds,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind letting us know if the images used to create the PDF were deleted from your device?

If yes, that could be why the pages are showing blank white.

 

Also, please share a few pieces of information for further investigation:

1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The iOS version you are using;

3. A screen recording of the workflow you are following.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
May 21, 2023 May 21, 2023

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Hello. Am getting an error message while uploading my already saved pdf
documents. Kindly assist.

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hi @Jeremy29874720uze4,

 

Sorry for your experience with Adobe Scan.

 

Would you mind briefing us more on the issue for better assistance? A screenshot of the error would be great to understand.

 

Look forward to hearing from you.

 

-Souvik

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