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Scan-Dateien sind aus Adobe Scan-App verschwunden

New Here ,
Mar 21, 2023 Mar 21, 2023

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Hallo zusammen
Kann mir jemand bitte helfen? In meiner App (siehe Beilage) hatte ich drei wichtige Scan-Dateien, welche nicht mehr vorhanden sind. Gelöscht habe ich nichts. Was gibt es für Möglichkeiten, um die Dateien wieder zu finden? 
Danke!!

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Manage scanned documents

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @Ria28993137,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat online (link https://acrobat.adobe.com/)  using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hi Souvik,

Thank you very much für the Login-Link!!
In Acrobat online the files are fortunately visible.
Kind regards,

Ria

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi @Ria28993137,

 

Would you mind sharing the answers to the rest of the questions for our team to better understand and proceed with the investigation?

 

Thanks,

Souvik

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