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Scanned doc disappeared

New Here ,
Oct 12, 2021 Oct 12, 2021

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I am facing a weird problem where firstly I wasn't able to open the document and was shown am error depicted in attachment and later on rebooting moble document itself disappeared.


Could you please help in retrieving the documents as it was a important one.

 

Baljeet 

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iOS , Modify scanned documents , Share scanned document

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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Hi Baljeet,

 

Hope you are doing well.

As per the issue description that there is an error while trying to open a scan. Here is a discussion link on a similar issue kindly check: https://community.adobe.com/t5/adobe-scan-discussions/when-i-open-a-scanned-file-got-the-error-as-dc...

Adobe scan saves documents on Document Cloud by default, kindly check if you are able to view your documents on https://documentcloud.adobe.com

 

Let us know if that helps.

 

Thanks,

Harsh

[Edited]

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