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Scanned documents disappeared

New Here ,
Aug 27, 2023 Aug 27, 2023

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I scanned a document of about 26 pages on the Adobe scan app. I pressed save, renames the documents and as it was uploading to the cloud the scanned document disappeared right before my eyes. Used search to look for the documents but I couldn't find it. And this is my second time this is happening to me. Its now annoying at this point. I saved the document and never left the app as it was uploading to the cloud. I don't know how to retrieve the lost documents or how to fix the issue because i think I am doing everything right. Adobe need to fix this problem because I've seen the same issue with other people

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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New Here ,
Aug 28, 2023 Aug 28, 2023

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I faced similar issue, please help

 

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Hi @John30569815yrv1 @PriyankaHM,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind logging on to https://assets.adobe.com/files/ and checking on the bottom left for the available file storage on your Cloud?

 

The possible reason that could cause this is the exhaustion of the available storage due to which Adobe Scan cannot save the document.

 

Also, please check https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder if the file is available there.

 

-Souvik

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