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Scans imported from camera roll are warped

New Here ,
Jan 31, 2024 Jan 31, 2024

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I have a very strange issue when I scan off an image in my camera roll as opposed to taking a picture.

 
In this case I want to turn a screenshot of an email into a PDF. However, when I select the image via Adobe Scan, it's strangely warped, like a piece of paper being moved while physically scanned.


Why is this happening? I would have assumed a nice straight sharp scan would be the easiest thing for Scan to parse.

 

iPhone 15 Pro Max

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How to , iOS

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hi @William26991268zirp,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

From the description, it seems like a filter is being applied to your scan.

Would you mind following the below steps:

1. Click on the Home icon;

2. Click on the three dots (More);

3. Click Modify Scan;

4. Scroll the bottom filter options and select Filters;

5. Check if the filter has been set to none;

6. Once selected, click on "Apply to All Pages."

 

Let me know if this helps. If not, please share a screenshot of the scan or a page of your scan that you do where you see the issue.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Feb 06, 2024 Feb 06, 2024

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IMG_4120.jpeg

 I checked but no filter is applied to the scan. You can see here the warping from a portion of the scan - the original was a clean screen capture on my phone.

 

The warping does not happen with photo scans. 

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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@William26991268zirp Thanks for sharing the screenshot.

 

Would you mind sharing a full screenshot of how it looks after adding to Scan and the original image? 

If the file has any sensitive information, please feel free to share it over a private message.

Also, the scan app version you are using to narrow down the approach for investigation.

 

[To send a private message, click on my profile name followed by the "Send a Message" blue button on the next page]

 

-Souvik

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Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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I deleted the original screen shot, I just tried again with the same email and this time it worked fine, so consider this closed for now?  Perhaps it was a fluke.  The warping happened to a few screenshots, but now when I try again it looks fine.  Weird!  Sorry to waste your time.

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi @cableguy316 No worries! I am rather glad that it worked for you.

 

Please feel free to reply on the same thread if you happen to encounter a similar issue. I would be more than happy to take this up with the dev team for further investigation.

 

-Souvik

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New Here ,
May 16, 2024 May 16, 2024

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I had the same issue importing an image through adobe scan on my iPad Pro. I figured out why it did that its the crop issue. The image loaded in warped so i clicked crop and the crop window was skewed so i just adjusted the borders to scan the entire image instead of a small window and it worked!

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Adobe Employee ,
May 20, 2024 May 20, 2024

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@Raman21886341tab4, Thanks for taking the time and letting us know of the possible solution to the issue.

 

This will help any future users with the same problem.

 

Thanks,
-Souvik

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