Scans no longer accessible in Acrobat

[NewMorning]

"Scans" in Acrobat no longer shows all the Scans I've saved.  I get a page which says I need to Sign In, but I am Signed In.  Clicking the Sign In button does nothing.  All my scans are inaccessible.

[NewMorning]

[NewMorning]

Adobe support spent 2hrs on my computer erasing every trace of every Adobe app (Photoshop, Lightroom, Bridge, Acrobat, etc. etc.), then reinstalled Acrobat and it's now syncing with Creative Cloud again.

Now I just need to reinstall every other Adobe app and recreate all my  preferences.  :>(.

[S. S]

Hi @NewMorning,

Hope you are doing well. Thank you for writing in!

In case you experience the same issue again, the suggestion here would be to re-login to the application after clearing Adobe credentials from the credential manager of your computer.

You can check the steps on how to here: Accessing Credential Manager - Microsoft Support

Hope this helps.

-Souvik

[NewMorning]

I tried that before calling support and it didn't help.

And I'm using a Mac.

[S. S]

@NewMorning These should work, too: Issue deleting licensing-related information

A restart would be a must after performing the steps.

-Souvik