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Scans werden nicht mehr angezeigt

New Here ,
May 06, 2022 May 06, 2022

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Leider kann ich seit letzten Montag meine Scans nicht mehr laden. Alle Scans sind vorhanden, mit Datum und Größe, wenn ich darauf klicke, kommt die Anzeige "Datei wird geladen", was aber nur das sich unendlich laufende Rädchen zur Folge hat. 
Wie komme ich wieder an diese Scans?

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hello Angelika,

 

Hope you are doing well. I am sorry for the delayed response and the experience you had with Adobe Scan.

 

Please try force quiting the application once if it gets stuck the next time and then try agein and let us know if it works.

 

[* Please make sure there are no files on upload at the time when you force quit the application *]

 

To force quit the application, swipe up from the bottom of the screen, the different open applications would show up-> swipe up on Adobe Scan to force close it.

 

Let me know if it helps.

 

Regards,

Souvik.

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