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screen frozen while sharing on iphone 13 iOS 15.0

New Here ,
Sep 29, 2021 Sep 29, 2021

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screen frozen on my new iphone 13 iOS 15.0 while sharing file by adobe scan v 21.09.22

still works perfectly fine on my old iphone 12 iOS 14.7.1 with Adobe Scan v21.09.07.

 

TOPICS
Crash or freeze , iOS , Share scanned document

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New Here ,
Sep 29, 2021 Sep 29, 2021

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Some more detail

1. share a copy after clicking on Google classroom will freeze, so far freeze rate is 100% 

2. share a copy to message ok

3. share a copy to mail ok 

 

What I tried so far.

1. power off the iphone 13 to reboot the phone ==> Adobe Scan App will resume to function, but share a copy onto Google Classroom will cause screen frozen issue every try. 

2. uninstall Adobe Scan App and download App to reinstall ==>  Adobe Scan App will resume to function, but share a copy onto Google Classroom will cause screen frozen issue every try. 

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi @Michele5E74 

 

Hope you are doing well.

As per the issue description that the application crashes when sharing a copy using Google classroom. Would you mind sharing few details to understand the issue better?

1. Is it with a particular file or with all files?

2. Application version?

Kindly update the application to the latest version and check if the issue persists.

Let us know how it works.

 

Thanks,

Harsh

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