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Share a Copy via Email

New Here ,
Jul 01, 2021 Jul 01, 2021

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Post update when I click SHARE A COPY, the option to use the GMail app is missing. It is not available as an alternative to add to my actions. I have no way of emailing this directly from the app as I have been doing for years.

 

Does anyone have a solution?

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iOS , Share scanned document

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Jul 09, 2021 Jul 09, 2021

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Hi @iladawn ,


Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Thank you, I had restarted the app multiple times including an unistall but rebooting the entire device was the key.

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