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Shared documents not being delivered

New Here ,
Jan 09, 2024 Jan 09, 2024

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I am having issues getting my scanned doements delivered nor can I see them when I go into the computer. I can see them on my mobile app 

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Manage scanned documents , Share scanned document

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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Are you sure that you saved them to the Document Cloud and not locally on your device?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @Caryn34694911jcyn,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind checking if the files are present here: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder?

 

If yes, you should check if you are logged in with the same Adobe ID on your computer.

 

Look forward to hearing from you.

 

-Souvik

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