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Shared link from app not working

Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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There seems to be a bug with the latest update. Using Share > Email in the app will generate a link like "https://documentcloud.adobe.com/id/?uri=[file ID]" but it produces a 403 error when the recipient tries to open it. When I log in to the document cloud from my desktop computer and copy the shared link for the same file, I get a link like "https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:[file ID]". This link works without error.

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iOS , Manage scanned documents , Share scanned document

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New Here ,
Sep 20, 2021 Sep 20, 2021

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The same issue is happening to myself and several others which scan documents and then send the link.  Scanning the image looks blank and then the person which was sent the link gets the 403 error, forbidden message.

is it a bug?  If so, when will it be resolved?

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am having the same trouble. I like this app but I will find a new one if I can't send links. 

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Sep 23, 2021 Sep 23, 2021

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Hi All, 

 

Hope you are doing well.

 

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? There was an outage at our end and that is fixed now. If you are still facing the issue, we need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.
    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Regards

Ria

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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The app is working again, thank you!

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