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Sorting of scanned

Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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  • My scanned documents are showing as yesterday scanned even the dates are old , I cannot find the exact yesterday scanned documents by sorting modified newest first, instead l had to search for the document with file name only.
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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Hi @RAMG. KTM 

Are you sure you are trying to do the search correctly? Here is a help document you can refer to try to follow the steps from there and let us know if that helps:

https://www.adobe.com/devnet-docs/adobescan/android/en/findingfiles.html

 

Thanks,

Harsh

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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Hi thanks for the reply , I am using Adobe scan for about one year , a never faced such problems, , this happed when I was trying to send the scanned copy to WhatsApp  . The document was not attaching to what's app from Adobe scan. Instead ifor each click for attached the the previously saved document comes forverd at the top as newly scanned  and the current document goes back. And IIT is sorted in unknown way in the list . 

Now I cannot attach the scanned documents . I had to open the document in acrobat reader and from there I am WhatsApp the copy. I tried to reinstall the scanner  however the scanned documents are there it's not missed it's not sorting property that's it , some errors may be .

Thank you for your reply

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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Hi @RAMG. KTM 

 

Thanks for the details. As we have tried to reproduce the behavior at our end, it is working fine. We request you to please share a video or screen recording that shows the issue clearly, along with the following info.

1. Acrobat and Whatsapp Application version?

2. OS name and version?

 

Regards,

Harsh

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Community Beginner ,
Mar 11, 2022 Mar 11, 2022

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Sure l will record and send to you , when I checked now it's working fine , probably it's happening when it's trying to sync the document to online , to he same time if you do something , the send a copy tab freeze. Let you know

Thank you

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Community Beginner ,
Mar 12, 2022 Mar 12, 2022

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Hi I send the details on mail 

To bank you

 

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Community Beginner ,
Mar 13, 2022 Mar 13, 2022

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Community Beginner ,
Mar 13, 2022 Mar 13, 2022

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I can't attach the recorded screen, if you provide me a email I will send it to you

 

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi @RAMG. KTM 

 

Thanks for providing the details. To send the recorded screen video, kindly check your private message section from the upper right corner next to the bell icon.

 

~Harsh

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