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Subscription canceled and files vanished!

New Here ,
Jun 01, 2022 Jun 01, 2022

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Hello! Today, my school sent me an email stating that I do not have access to their student subscription anymore. They just informed the stopped my access there was not any warning or notice before hand. I tried to get some scans I save on my account during the weekend and I cannot find them. Actually I cannot see any file I saved. Please, I would like to know how can I recover  those scans. I would really appreciate any help or guidance with this. Thank you!

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How to , Manage scanned documents , Save files

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hello Carlos,

 

I hope you are doing well. I am sorry for your experience with accessing files on the Document Cloud.

 

Since Adobe Scan saves files directly to the cloud and if you do not a local copy of the files saved, I am afraid you will not able to access the files again. The files get deleted with the access of the account revoked,

 

I hope this answers your question.

 

Thanks,

Souvik.

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