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Subscription cancellation

New Here ,
Sep 27, 2022 Sep 27, 2022

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I have been trying to cancel my subscription a day after I subscribed for the trial period but manage subscriptions option is not working at all. It's ridiculous...

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Manage Subscription

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hello @vishal26313055za2o 

 

I hope you're doing great and, sorry for the issue you're experiencing.

 

 For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores or the play store.

 

For cancellation and refund, please refer to these articles:-

For iOS - https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android - https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

I hope it helps.

 

Regards,

Krutikka

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