the docuemnt disappeared after editing the color

[xiaofeng_6288]

The document disappeared after editing the color. In addition, the app is very slow and takes a long time to take a photo and process it to the next page, compared to the app installed 2-3 years before. The document is about 700M in size though only less than 50M documents are shown in the app. 

[Amal.]

Hi there

Thank you for reaching out to us. I hope this message finds you well!

To assist you better, could you please confirm the version of the Adobe Scan app you are currently using? You can find this information by tapping on the profile icon in the app and selecting About Acrobat.

In the meantime, I recommend trying the following steps:

1. Update the Adobe Scan app from the App Store (iOS) or Google Play Store (Android) to ensure you’re using the latest version.
2. Reboot your device after updating and check if the issue persists.

If the problem continues, it would be incredibly helpful if you could share a short video recording demonstrating the steps you are taking and the issue as it occurs. This will allow us to gain a clearer understanding and provide a more precise solution.

Looking forward to your response! Please feel free to reach out if you have any additional questions or concerns.

[xiaofeng_6288]

The version is 24.12.10.
It happened twice but not every time. I have updated to teh last version.
But I can not record teh video as it doesnot happen every time.
Thank you.

[xiaofeng_6288]

Both have been done but these problems continue. Since it's not happened every time, I cannot provide a short video. But recently after one scanning and clicking save, it took a long time. When I updated the second scanned document, it was replaced with the prior document, and the new one disappeared.

[Amal.]

Hi there

Sorry to keep you waiting. Please update the app to the latest version 25.01.21 from the App Store, reboot the device, and check if that works.