I recently traveled to France to visit archives and scan documents. I spent 4 days scanning documents, and when I tried today to move the files onto my computer, three of them gave me an error message saying they could not open the file. I tried to close and reopen the app, and when I reopened it, the files were completely gone. I am not sure if they were on the document cloud before this happened, but I checked the document cloud and they weren't there either. I saved these files the same way as all the other ones that are still there. Is there any way to recover them? I have no way of rescanning them as I have now left Paris and can't return.
As mentioned that the files were not opening in the Scan app. Would you mind sharing a few more details to understand the issue better?
Make sure that the app is updated to the latest version.
We are looking forward to hearing back from you.
1. Yes, I confirmed that they were saved. They appeared in my list of files in the Adobe Scan app after I saved them.
2. They are not on the document cloud online. I am not sure if they were there before and they disappeared, the same way they disappeared from my phone, but they are not there now.
3. I am not sure what this means, but they are not on the Adobe Scan application either. They were there, and then I closed and reopened the app and they were gone.