Turn off ad popup

[rnmurdoch]

Every time I open Acrobat Pro suite I get a [cursing removed] popup asking me to download the program. How do I turn this off. I've got 2 Pro account and get [cursing removed] like this. I've already got the scanner program on every computer and iPhone. 

[keep your language civil]

[S. S]

Hi @rnmurdoch ,

Hope you are doing well. Sorry for your experience with Adobe Scan.

I checked your account and saw an active subscription for Acrobat Pro DC. Have you checked if you are logged in with the account that has the Pro subscription? If that is the case, you should not see a pop-up to subscribe again.

IF this is not what is happening, please share a screen recording of the workflow so we can investigate further.

Look forward to hearing from you.

-Souvik.

[rnmurdoch]

Here is a screenshot from opening Pro tonight. Im logged into account and every time this pop-up. Since I have to stop everything I am doing and entertain this crap I opened it yesterday to see if it would clear. Please fix...

[S. S]

Hi @rnmurdoch ,

Thank you for sharing the screenshot. The issue you are referring to here is for the desktop version of Acrobat, while this forum is dedicated to the Adobe Scan application for mobile.

Still, let me get this forwarded to the team and get back to you.

-Souvik.

[MedPro28411369zrek]

Did you get a fix? I was on with support and was unable to get rid of it. 

[rnmurdoch]

Nope, 2 work computers with good standing accounts logged in and keeps popping up. Souvik was checking with someone. I give up with tech. We are expendable even at $250 each account pop up everywhere. 

[S. S]

@rnmurdoch  @MedPro28411369zrek Sorry for the delay. Still waiting for a response from the team. 

Will get back to you at the earliest. 

-Souvik.

[Jonathan5FD4]

Experiencing the same here. I do not want the reminder each time I log in to download an app i will never use. Also, copying text has become an issue with Acrobat. Ive already started shoppping other products as a result of these two issues. 

[rnmurdoch]

Jonathan, this to, I manage company policies, I spend a lot of time moving data into different platforms based on our PDF 100+ operating policies. At times I just move everything into Microsoft to get it to cooperate. A month ago I was shut down cause I could not copy a paragraph. 

[S. S · Accepted solution]

Hi @rnmurdoch  @Jonathan5FD4 @MedPro28411369zrek,

We have disabled the pop-up in the backend. Would you mind confirming if you see them again?

-Souvik,

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[MedPro28411369zrek]

I have not seen the pop-up this morning. I will respond again if the issue
returns.

Thank you,

*Fernando Anaya*
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[rnmurdoch]

Souvik, Thank you. This has been resolved

[Coorlas Architecture]

Is this the norm now? To receive internal ads in our paid subscription software? Is this the world we want for ourselves??

How to turn OFF?

[S. S]

Hi @Coorlas Architecture,

Thank you for writing in!

Would you mind briefing me on the issue you experienced? 

The topic in the discussion above was related to a feature campaign on the desktop version that was fixed.

-Souvik

[Coorlas Architecture]

Before the most recent update I could create a comment text box, and change the box boundary color, linetype etc... now there seems to be an active selection which only highlights the text box if you hover over it with your mouse. You cannot select the text field and pan your mouse over to the properties box to make any edits to the text box itself.

[Coorlas Architecture]

Previous reply was the wrong topic. This issue is with adobe scan ads popping up while trying to work. it happens abotu once a session. 

[S. S]

@Coorlas Architecture Thanks for the details. 

Any screenshots or screen recordings you can share for better understanding?

It would also help me check if there are any campaigns in the backend.

-Souvik

[Coorlas Architecture]

This (See attached) - How to stop this from continuing to pop up?

[S. S]

Thanks @Coorlas Architecture, for sharing this. 

I have forwarded it to the team to investigate in the backend.

-Souvik

[S. S]

Hi @Coorlas Architecture,

The pop-up campaign has been disabled. 

Please let me know if you still see the ad.

-Souvik

[Coorlas Architecture]

Now receiving different pop ups (see attached). Why can't I just work without being bombarded by notifications and ads...

[S. S]

Hi @Coorlas Architecture,

Forwarded this to the team. I'll get back to you once I hear back from them.

-Souvik