Umbenennen Name bereits vorhanden obwohl gelöscht

[MartinL92]

Hallo,

ich habe festgestellt, dass wen ich einen Scan mache und mich die app dann fragt wie ich den Scan nennen soll und ich den Name einge zum Beispiel KW8 Hotel, ich diesen Name aber das Jahr zuvor schon verwendet habe und diese Datei ganz sicher wieder von mir gelöscht wurde, dann die Meldung kommt der Name sei schon vorhanden.

Wen ich dan den Name wie im Vorschlag speichere (altuelles Datum) und anschließend die gespeicherte datei umbenenne in KW8 Hotel, dann keine Meldung mehr aufkommt wo steht dateiname bereits vorhanden.

Ich vermute, dass beim ersten Fragen wie die Datei gespeichert werden soll , dass programm im Cache sucht und nicht in den tatsächlich vorhandenen Dateien.

Mit besten Grüßen,

Martin Lehnhoff 

[kglad]

what app?

[Nancy OShea]

If this is scanned from your Mobile App, it's probably based on data saved by your phone.

Try clearing your phone's data cache.

https://www.adobe.com/acrobat/mobile/scanner-app.html

[MartinL92]

Thank you for your message, but unfortunately it does not work, I have tried and the error is still there

[Amal. · Accepted solution]

Hi there,

Hope you are doing well and thanks for reaching out.

It sounds like the app may be referencing cached or previously indexed file names during the initial naming step, especially if you've already deleted the older file and are still getting a "filename already exists" message.

This can sometimes happen if:

• The app's local cache hasn't fully updated after a file deletion.

• The file still exists in the "Recently Deleted" folder or cloud storage (like Adobe Document Cloud or your device's storage), which might prevent reusing the exact same name right away.

• There's a syncing delay between local and cloud storage, causing outdated metadata to persist temporarily.
  
  

Renaming after saving (as you discovered) bypasses this check, since the file already exists and the system treats it differently.

To help with this, try to:

• Clear the app cache (available in your device's app settings).

• Check the “Recently Deleted” or Trash folder in the app or cloud storage and permanently delete any lingering files with the same name.

• Ensure the app is fully synced with cloud storage if you're connected to the internet.
  
  

If the issue persists even after clearing out deleted files and cache, please let us know what device and app version you're using so we can look into it further.

Also for self help and future reference please check the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html

Let us know how it goes.