Unable to cancel my Premium subscription

[Rahul25089002l8vl]

I am still within the trial period and unable to cancel my premium subscription. Can someone help on how to do that? If I goto manage subscriptions, it does not show anything. 

[S. S · Accepted solution]

Hello Rahul,

I hope you are doing well. I am sorry for your experience with Subscription.

To assist you on this, please refer to the below link to learn more:

Manage subscriptions — Acrobat for iOS Help (adobe.com)

You may also refer to the this link to know how to cancel subscription directly from AppStore:

If you want to cancel a subscription from Apple - Apple Support

Let me know if it helps.

Thanks,

Souvik.

[Carolyn25443412l9yn]

That doesn't help because doesn't show the subscription to cancel it

[Ayşenur25668356lguq]

Merhaba aynı sorunu ben de yaşıyorum. İptal edemiyorum üyeliği yardımcı olun lütfen. Üstelik deneme sürecim bitmeden fatura kesildi bu nasıl saçmalık ? 

[Ayşenur25668356lguq]

Lütfen yardımcı olur musunuz deneme sürecinde nasıl fatura kesiliyor? Henüz bir hafta olmuştu. Üyeliğimi iptal etmek istiyorum.

[S. S · Accepted solution]

@Ayşenur25668356lguq Hi,

The free trial is only available if you are opt-in for a yearly subscription. 

If you select a monthly subscription, you will be charged for the entire month on the first day.

To apply for a refund, I suggest you contact the store you purchased from (AppStore or play store), as they manage transactions directly.

I hope this answers your question.

Thanks,

Souvik.