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Unable to cancel my Premium subscription

New Here ,
Jul 01, 2022 Jul 01, 2022

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I am still within the trial period and unable to cancel my premium subscription. Can someone help on how to do that? If I goto manage subscriptions, it does not show anything. 

 

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Manage Subscription

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correct answers 2 Correct answers

Adobe Employee , Jul 01, 2022 Jul 01, 2022

Hello Rahul,

 

I hope you are doing well. I am sorry for your experience with Subscription.

 

To assist you on this, please refer to the below link to learn more:

Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

You may also refer to the this link to know how to cancel subscription directly from AppStore:

If you want to cancel a subscription from Apple - Apple Support

 

Let me know if it helps.

 

Thanks,

Souvik.

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Adobe Employee , Aug 16, 2022 Aug 16, 2022

@Ayşenur25668356lguq Hi,

 

The free trial is only available if you are opt-in for a yearly subscription. 

If you select a monthly subscription, you will be charged for the entire month on the first day.

 

To apply for a refund, I suggest you contact the store you purchased from (AppStore or play store), as they manage transactions directly.

 

I hope this answers your question.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hello Rahul,

 

I hope you are doing well. I am sorry for your experience with Subscription.

 

To assist you on this, please refer to the below link to learn more:

Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

You may also refer to the this link to know how to cancel subscription directly from AppStore:

If you want to cancel a subscription from Apple - Apple Support

 

Let me know if it helps.

 

Thanks,

Souvik.

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New Here ,
Jul 29, 2022 Jul 29, 2022

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That doesn't help because doesn't show the subscription to cancel it

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Merhaba aynı sorunu ben de yaşıyorum. İptal edemiyorum üyeliği yardımcı olun lütfen. Üstelik deneme sürecim bitmeden fatura kesildi bu nasıl saçmalık ? 

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Lütfen yardımcı olur musunuz deneme sürecinde nasıl fatura kesiliyor? Henüz bir hafta olmuştu. Üyeliğimi iptal etmek istiyorum.

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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@Ayşenur25668356lguq Hi,

 

The free trial is only available if you are opt-in for a yearly subscription. 

If you select a monthly subscription, you will be charged for the entire month on the first day.

 

To apply for a refund, I suggest you contact the store you purchased from (AppStore or play store), as they manage transactions directly.

 

I hope this answers your question.

 

Thanks,

Souvik.

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