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Unable to log in

alexhwn
New Here ,
Aug 07, 2023 Aug 07, 2023

My Adobe ID doesn't have access to Adobe cloud storage.

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Android , iOS
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S. S Adobe Employee
Adobe Employee ,
Aug 07, 2023 Aug 07, 2023
LATEST

Hi @alexhwn,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The OS [Android/iOS] version your device is running;

3. A screen recording of the workflow you follow where you see the error.

 

Look forward to hearing from you.

 

-Souvik

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