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Unable to use Adobe Scan app, getting error to resubscribe

New Here ,
Sep 16, 2019 Sep 16, 2019

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I already have an account that is paid for through my iTunes. My phone broke & I had to get a new one. So now when I scan something they disappear & it tells me I need a subscription 

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How to , iOS

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Adobe Employee ,
Sep 17, 2019 Sep 17, 2019

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Hi Mcartwright,

 

Welcome to the new Adobe Community, we're sorry for the trouble you had.

Would you mind sharing more details about the issue you are experiencing? Are you getting the message to re-subscribe while using the Adobe Scan app? 

The Adobe Scan mobile app is a free application and it does not require any subscription to use on mobile devices.

https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html

 

Are you getting the message while using any service/tool in the freeware Adobe Reader mobile application? 

Make sure you are logged in with the same email address (Adobe ID) through which you subscribed to the license/subscription.

 

Would it be possible to share a screenshot of the application on which you are getting the message?

We're here to help, just need more info.

 

Thanks,

Anand Sri.

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New Here ,
Sep 18, 2019 Sep 18, 2019

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The same thing is happening to me. 

 

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Adobe Employee ,
Sep 18, 2019 Sep 18, 2019

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Hello Cgarten,

 

We're sorry for the trouble, would you mind sharing more details about the issue you are experiencing? Would you mind sharing a screenshot of the error message/code you are getting?

Are you on an Android device or an iOS?

 

We're here to help, just need more info.

 

Thanks,

Anand Sri.

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New Here ,
Sep 18, 2019 Sep 18, 2019

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I’m not getting an error message. When I take a picture of a document and save it as a PDF, it’s not showing up in my scans. I have an iOS device.

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Hi Cgarten,

 

Sorry for the trouble caused.

 

Could you please provide more details about the issue?

- Did the issue occurs only with the new scans you try to Save as PDF?

- If you switch from the “Recents” to the “All Scans” tab do you see any files? 

- Since when the issue started occurring?

- What is the current version of the application? 

- Share the OS version n the device.

- It would be helpful if you can share the video recording while reproducing the issue. 

 

We will be waiting for your response.

 

Regards,

Meenakshi

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New Here ,
Sep 27, 2019 Sep 27, 2019

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Mcartwrightthis happened to me too. I uninstalled the app and then reinstalled it and all of my scans showed back up. Maybe that would work for you. 

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I want to cancel this!

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