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Unknown charge

New Here ,
Mar 20, 2024 Mar 20, 2024

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I canceled my free trial but still got charged,why?

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Manage Subscription

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Adobe Employee ,
Mar 23, 2024 Mar 23, 2024

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Hello @Arshjot362170957mx8,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3TNTcrp)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3TNTcrp)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.



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