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When is cropped data discarded?

New Here ,
Jul 05, 2019 Jul 05, 2019

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At some point, I'm guessing I've done something to some of my scanned documents which has resulted in the auto cropped areas being discarded. Not all my documents though, just some of them. I had been planning to scan a batch (several documents of over 25 pages each - no OCR required) and then work through the files to fix the auto cropping. Last night I could do this. Today I've gone to open one of the files I'm yet to process and it's been converted to black and white PDF and areas outside of the auto crop range have been discarded. This is problematic as the auto crop has botched a few pages.

When I select to edit the PDF the page color changes to 'auto' (I think), and I can only adjust the crop within the auto crop area - the rest of the original photo is gone... what have I done to trigger that discard (so I can avoid it in future)?

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Adobe Employee ,
Jul 10, 2019 Jul 10, 2019

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Hello,

Sorry for the delay in response.

Could you please confirm the Adobe applicaiton that you use to scan the document?

It would be helpful if you can share the steps by step workflow you do and a screenshot of the PDF.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

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