• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Where are older scans?

New Here ,
Jul 01, 2022 Jul 01, 2022

Copy link to clipboard

Copied

I have scanned many documents over the years, but I can only see the two most recent. Can anyone point me in the right direction or tell me where I need to look.. I'm using the app.

 

Thank you.

TOPICS
Save files

Views

269

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Hello Deon,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

The issue you are referring to is highlighted to the engineering team, and a bug is logged. This will be fixed in the upcoming update.

 

In the meantime, please check if you can see your documents on Cloud Storage.

 

Link: https://acrobat.adobe.com/

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

Hi sir , this is Karanpal Singh. I'm facing the sane problem I can't found my files on online acrobat link that is provided above by you. Those are very important to me. Kindly solve this issue 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

@Karanpal25190078mrcf Hello,

 

Thank you for reporting the issue.

 

This issue is highlighted to the engineering team, and a bug is logged. It will be fixed in the next update.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

I've also discovered that all of my files in the Adobe Scan app have disappeared. I've checked the cloud and there is nothing there. What should I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

@Leah252010708ajw Hi,

 

The issue is already highlighted and will be fixed in the upcoming updates. Thanks, Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

That's great for future users, but what about people who have lost their scans? Are you saying there is no way for me to retrieve them? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

I appreciate knowing I’m not the only one, but am now even more freaked
out. Many of my documents are critically important, including my Mother’s
will and trust - in addition to other estate-related docs. Are these
documents or transactions stored anywhere? Please be specific. Btw, I’m a
ma’am, not a sir!😉

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

How does that help us?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

Same issue here.  I've lost 3 large files that I scanned at a courthouse an hour away.  They arent in the cloud either.  So are you saying I need to make another 2 hour round trip to rescan everything again. What assurance do I have that they will be there when I return to the office?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

Hello,

 

The scans are not lost. However, due to the bug, they are not accessible at the moment using the Adobe Scan application. 

I suggest you try using the online portal with the same credentials and check if you can access the files there: https://acrobat.adobe.com/

 

Let me know if this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2022 Jul 15, 2022

Copy link to clipboard

Copied

Unable to access older files on online portal too ☹️☹️

Sent from my iPhone

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

Copy link to clipboard

Copied

LATEST

Hi @Karanpal25190078mrcf,

 

Are you logged in with the same email address on which you have the subscription? 

 

If not, you will not be able to see the documents saved on the portal.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines