• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

White balance on samsung s9

New Here ,
Mar 14, 2018 Mar 14, 2018

Copy link to clipboard

Copied

Something weird is going on. Scan shows as yellow brown paper. I can't set the white balance. However if I, after the scan use the magic wand and pick whiteboard the documents balance seems to be ok.

I'm on a Samsung s9plus and it's camera is super.

TOPICS
Android

Views

953

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 28, 2018 Mar 28, 2018

Hi Yoga54n,

Based on the issue description mentioned above, there is a possibility the scanned documents are visible in their original form (original photo). Could you check what the default option used for scanned documents when tapping on magic wand in the bottom toolbar.

Below is the screenshot:

Thanks,

Shivam

Votes

Translate

Translate
Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

Copy link to clipboard

Copied

Hi Yoga54n,

Based on the issue description mentioned above, there is a possibility the scanned documents are visible in their original form (original photo). Could you check what the default option used for scanned documents when tapping on magic wand in the bottom toolbar.

Below is the screenshot:

Thanks,

Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2018 Apr 10, 2018

Copy link to clipboard

Copied

LATEST

Have there been updates after I posted my question?

For some reason it works now and the colour seems to be set to automatic. Thank you for your troubles anyway.

Regards

YogaA

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines