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Why does it keep turning on OCR again

New Here ,
May 17, 2022 May 17, 2022

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hello

 

thank you for your effor to make good scan app.

 

I think auto-OCR-reenablling feature bother me.  So please review this.

 

I turned off the OCR functions . I don't use it.  But after some period , it turns on again again.

 

I under stand Adobe needs to make more profit.  But I think this feature bothers users and let them use other apps.

 

Please consider not to enable by it self. 

 

Thank you

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hello,

 

Hope you are doing well. I am sorry for the experience you had with Adobe Scan.

 

Looks like the preferences of your application are not syncing correctly with the cloud due to which you are facing this issue.

 

What you can try is:

1. Log out of Adobe Scan;

2. Restart the device;

3. Log in back to Adobe Scan with the same credentials and then disable Text Recognition and it should remain the same for the application unless enabled manually.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
May 25, 2022 May 25, 2022

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HELLO 

THANK YOU FOR THE REPLY

 

I PERFORMED THE GUIDE THAT YOU TOLD.

 

I cannot be sure if it works or not.  It happens like once two or three week.

 

I ll let you k ow if it happens again thankyou very much !! 🙂

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Sure. Thank you for taking the time to write back to us. 

Please let us know if you face any issues, and we will be happy to help.

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