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With regard to subscription

New Here ,
Jul 18, 2023 Jul 18, 2023

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Even after making payment we are not getting your service

TOPICS
Android , Manage Subscription

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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See the link below for steps to activate your subscription

Activate a subscription

If you still have issues, contact Apple Appstore/Google Playstore to get further help as billing is handled by them.

-Manan

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Adobe Employee ,
Jul 29, 2023 Jul 29, 2023

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Hi @SAJU311655709r9z,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Adobe Scan Pack.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage Subscriptions.

 

Let me know if this help.

 

Thanks,

Souvik.

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