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Wo sind meine PDFs? Where are my PDFs?

New Here ,
Sep 16, 2022 Sep 16, 2022

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Hallo,  plötzlich sind meine pdf aus der Liste verschwunden 

 

Suddenly my scans from list are gone!

 

Please help 

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Manage scanned documents

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @kar261515776oqx,

 

Sorry to hear that. 

 

Did you log out of the application? This might have switched the account you were previously signed in to, leading to the disappearance of the scans.

 

Also, I suggest logging in to the Adobe Cloud Storage with the credentials and checking if the scans are available there:

https://acrobat.adobe.com/link/documents/

 

Let me know if this works.

 

-Souvik.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @kar261515776oqx,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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