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Unable to access my scans on this device (android)

New Here ,
Jun 05, 2020

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Hi to community. Just realised frw minutes ago tha I don't have access to my scans any more. Is there a solution to that problem? I'll be thankfull for the solution. 

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Unable to access my scans on this device (android)

New Here ,
Jun 05, 2020

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Hi to community. Just realised frw minutes ago tha I don't have access to my scans any more. Is there a solution to that problem? I'll be thankfull for the solution. 

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Adobe Employee ,
Jun 09, 2020

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Hello, 

Sorry to hear about that.
You may try signing-out and sign back in and check if that helps. Alternatively, you can login to this web portal: https://documentcloud.adobe.com/link/home/ with your Adobe ID and check if you can see the files. If the files arent present there sorry there isnt much that can be done to recover it. Also, let us know if you tried to delete the files? 

Regards,
Tariq

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New Here ,
Jun 09, 2020

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Thank you for your reply. I managed to access my files by restarting my cellphone. Every thing is Ok.

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