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When I "Copy To Device" the file format is not supported

New Here ,
Jun 23, 2020

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So I take the pictures which I want to take and then "Save as PDF" and then those files get uploaded to Document Cloud and when I "Copy To Device" I can't open the file because I get unsupported file format error but the extension does say .pdf

But if I upload this file to my Google Drive and download it back again the same file is detected as a normal PDF and I can open it. Please fix this problem.

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Android, Manage scanned documents, Save files

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When I "Copy To Device" the file format is not supported

New Here ,
Jun 23, 2020

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So I take the pictures which I want to take and then "Save as PDF" and then those files get uploaded to Document Cloud and when I "Copy To Device" I can't open the file because I get unsupported file format error but the extension does say .pdf

But if I upload this file to my Google Drive and download it back again the same file is detected as a normal PDF and I can open it. Please fix this problem.

Topics

Android, Manage scanned documents, Save files

Views

50

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 24, 2020

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Hi Matrix_,


Sorry for the delay and thank you for reaching out.
Please help us with the screenshot of that error. Also, help us with the following information:

  • Make and model of the device.
  • OS name and version.
  • Adobe Scan app version installed on your device.
  • Is it IT managed device?
  • Do you also have a PDF viewer application installed, like Adobe Reader mobile?


Regards,
Tariq

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