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access issues

New Here ,
Jan 30, 2017

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Hi

at the end of last week I changed the email address attached to my Sign Account.  On signing back in I discovered that all of my templates and my history had vanished.  I contacted the help desk and was told that it would be looked into.  Ive ahd a couple of emails telling me that the work had been done and i should log bacck in but I am now just getting a red bar with We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support. everytime I log in.  Any ideas??

Hi ians90202636

I see that our technical support team is already help you with this issue issue as this is a know issue.

We will keep you updated on the case.

Regards,

Aadesh

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Bug Error, From the Product Team, Questions Need Help

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access issues

New Here ,
Jan 30, 2017

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Hi

at the end of last week I changed the email address attached to my Sign Account.  On signing back in I discovered that all of my templates and my history had vanished.  I contacted the help desk and was told that it would be looked into.  Ive ahd a couple of emails telling me that the work had been done and i should log bacck in but I am now just getting a red bar with We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support. everytime I log in.  Any ideas??

Hi ians90202636

I see that our technical support team is already help you with this issue issue as this is a know issue.

We will keep you updated on the case.

Regards,

Aadesh

Topics

Bug Error, From the Product Team, Questions Need Help

Views

360

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New Here ,
Feb 02, 2017

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Ok so three days on and no updates from Adobe.  I have spent time on chat trying to get an answer and am just told it "is a know issue" (sic) and that I will be contacted with updates.  Ive now been without any access to the service all week, which means I could have missed out on a couple of contracts, and have had no updates except when I have chased things.  On asking to escalate to the complaints department I was given a link back to the forums here and then the chat got closed.  All told pretty disgraceful service. 

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Feb 11, 2017

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Hi ians90202636

I see that our technical support team is already help you with this issue issue as this is a know issue.

We will keep you updated on the case.

Regards,

Aadesh

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New Here ,
Feb 22, 2017

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Hi,

Can u give to me the steps.

I have the same problem.

Thx.

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Feb 23, 2017

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Hi MarketingUnique,

Please reply to my private message with the requested details.

Regards,
Aadesh

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