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Access token provided is invalid or has expired.

Community Beginner ,
Nov 13, 2018 Nov 13, 2018

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Hello,

I am receiving the error message "Access token provided is invalid or has expired" when accessing documents. When I first tried to log in I was getting Error There was an error with this action. Try again later.00fcdfd1-4370-40fb-b851-77908032fbfc at the Adobe Sign sign in page. Now I have finally been able to get in to the documents and getting the "Access token provided is invalid or has expired". I have had nothing but issues since the updates to adobe sign and I really need to be able to use the product I am paying for and have it function properly. Any help in resolving this would be greatly appreciated.

Respectfully,

Paul

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correct answers 2 Correct answers

Adobe Employee , Nov 14, 2018 Nov 14, 2018

Hi Paul,

Please try to login to your Adobe Sign account via Adobe Document Cloud.

Open the link and sign with your email address and password.

Go to "For Signature" and toggle the switch for "Adobe Sign Manage" at the right-hand side to go to the old manage page interface where you will find all your documents.

Adobe Sign manage  radio button.JPG

Check if that helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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Community Beginner , Oct 24, 2022 Oct 24, 2022

Hi Meenakshi, 

I also experienced this error message and accessed Adobe Sign via the link you provided above and whaa laa...no more error message. I went back to our company's link and the error message was gone and was able to access the agreements/templates/web forms as expected. Is this a bug? 

 

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Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

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Hi Paul,

Please try to login to your Adobe Sign account via Adobe Document Cloud.

Open the link and sign with your email address and password.

Go to "For Signature" and toggle the switch for "Adobe Sign Manage" at the right-hand side to go to the old manage page interface where you will find all your documents.

Adobe Sign manage  radio button.JPG

Check if that helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Meenakshi - I just purchased Adobe Pro and I am getting the same error. I have 3 colleagues who already bought adobe pro and none of them are having this issue. I tried the solution you recommend and there is no longer a "For Signature" or "Adobe Sign Manage". What is the solution? 

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New Here ,
Feb 05, 2021 Feb 05, 2021

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I am experiencing this as well.  Also, a co-worker that has had Adobe Pro for quite a while is not having the issue.  

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Same here, recently purchased and getting this error message when attempting to send a document for signature

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New Here ,
Apr 19, 2021 Apr 19, 2021

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I too am having this issue.

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Same isse

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New Here ,
Dec 31, 2021 Dec 31, 2021

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I am having the same issue rven after an Inquiry and given a special number!

Beyond frustrating for something that you pay for and cannot access!

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New Here ,
Dec 31, 2021 Dec 31, 2021

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Has anyone on this site had any success? 
thanks

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New Here ,
Jan 06, 2022 Jan 06, 2022

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I logged out and back in and mine works 🙂

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New Here ,
Mar 08, 2022 Mar 08, 2022

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I have the same issue, trying to contact support

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Hi Meenakshi, 

I also experienced this error message and accessed Adobe Sign via the link you provided above and whaa laa...no more error message. I went back to our company's link and the error message was gone and was able to access the agreements/templates/web forms as expected. Is this a bug? 

 

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New Here ,
Sep 12, 2023 Sep 12, 2023

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But why is this happening????

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New Here ,
Dec 11, 2023 Dec 11, 2023

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Just had to deal with this. Deleted the credentials from manager credentials on the device and had them resign in.

 

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